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When you are old or need complex care or you have a love one who needs daily attention, we understand that living with a long-term condition and suffering from a lack of independence can be extremely challenging, we are only a phone call away.

You may fear that as your condition progresses, your only option will be to move in to a nursing or residential home.

Blessing agencies Limited is able to offer a wide range of professional and dedicated Healthcare Assistants and Support Workers with specific skills, tailored to your complex care requirements, to support you to remain living in your own sweet home.

We have a sustained record of success in providing high quality; Blessing Agencies is fully registered with the Care Quality Commission (CQC), the official regulatory body for home care organisation. We are also members of the Recruitment & Employment Confederation REC and the United Kingdom Home Care Association (UKHCA) and we adhere to their strict codes of conduct, providing care for individual with a range of needs including:

  • Complex care – Adults, Children and Young People
  • Palliative care Head and Spinal Injury Rehabilitation
  • Home Ventilation and Respiratory Support
  • Renal Care
  • 24 hours Live-in Care
  • Learning Disabilities Support

We will develop a detailed personal care plan for you that will identify all of your requirements, enabling us to implement a highly effective care service. We regularly review this document with you to ensure that we continuously adapt our care service to meet your changing needs and preferences.

Our service is outcome based, supporting you to live as independently as possible and empowering you to have choice and control over your care. We adopt a partnership approach, working closely with you and your family and other healthcare professionals involved in your care to ensure that a consistent approach is employed.

Our high quality care service can be flexible and affordable alternative to nursing or 24 hours Live-in care admission. Once we have carried out an assessment of your care requirements, we will provide you with a no obligation estimated cost for your proposed care package.

Who is it for?

Our complex care service is most suited to individuals who:

  • Have been discharged from hospital and have significant nursing and clinical care needs that need to be continually monitored.
  • Are in hospital wards such as intensive care or high dependency units and are due to return home, faced with a long-term recovery process.
  • Suffer from degenerative conditions and have on-going care needs.
  • Have physical or learning disabilities and require long-term support in the home.
  • Have complex care needs and are dependent on life sustaining technology.

If you are unsure whether this service is suited to you, please contact a member of our Care at Home Team who will be able to discuss your specific requirements with you and advise you of your most suitable service.

Supporting your needs

Our Healthcare Assistant and Support worker are able to support with a range of conditions and care requirements including respiratory management, gastrostomy and nasogastric feeding, administering medication, bowel management and epilepsy management. Where required, we can recruit healthcare professionals with specific skills needed to deliver your specialised care.

Your Homecare Support Worker will be able to undertake personal care services such as helping you to get up in the morning, washing, dressing, toileting, bed-making, helping you to go to bed at night etc. The Homecare Support Worker can also help you to take any medicines that have been prescribed for you by your doctor, subject to certain limitations which will be explained to you.

In addition, your Homecare Support Worker can support you with personal tasks such as preparing shopping lists and doing the shopping for or with you. They can also help you to manage your personal affairs. Your exact care or support needs are discussed with you so the outcomes of your care and support plan reflect your personal preferences.

To find out more about our Complex Care service, please contact our dedicated Homecare Team on 02075619340/ 07975911795 or you can request our free Service User Guide.

Complex Care FAQs

What safeguards do you put in place to ensure my safety and well-being?

Because dementia is a degenerative condition we take the greatest possible care over your treatment plan, who delivers it and your feelings about it, from start to finish.

How soon can my care service start?

Our service can often commence within 48 hours of your initial enquiry. Upon receiving your enquiry we will arrange for Blessing Agencies Homecare service Assessor to visit you in your home and carry out a full assessment of your care requirements and a risk assessment to ensure your safety. A personalised care plan will be produced for you, which we will finalise with you and your family, making sure that you are happy with every aspect. We will select Carers to provide your care based on your needs, personality and preferences.

We understand that in a crisis situation you need us to react quickly to allow a care package to start immediately. In such circumstances we will simplify our service delivery process and carry out an immediate assessment in order to facilitate a faster response.

Do I need a Nurse, Healthcare Assistant or Support Worker to support me?

To determine whether you will require the support of a Nurse, Healthcare Assistant or Support Worker we will carry out a full care assessment, identifying exactly what your care requirements are. Carers are able to support you with everyday activities such as meal preparation and getting in and out of bed, however, a Nurse will support you with more complex requirements such as dressing wounds, administering complex medication, or making clinical judgements with regards to your pain relief. Should you wish to have support from a Nurse, Healthcare Assistant and Support Worker at varying times, we will be more than happy to arrange this for you.

I don’t have a spare bedroom; can my Sleeping Night Carer sleep on the sofa?

When providing a Sleeping Night service, our Carers require a private room to sleep in. Should this not be available in your home it is negotiable with individual carers if they would be happy to have a portable bed in another room. They are not able to share a room with another person.

How will my Sleeping Night Carer hear me when I wake?

Although our Carers are in your home on a sleeping basis, they are aware of listening out for you should you need support. Our past experience has shown that audio monitors from your room to theirs have worked very well in ensuring you are heard and responded to quickly.

If I am receiving a Sleeping Night service, how long can my Carer stay awake with me if I need them in the night?

If we are providing a Sleeping Night service, we have a duty to ensure that our Carers receive an adequate level of sleep to ensure they can perform their duties throughout the day. As a result it is not safe for our Carers to be awake for extended periods of time throughout the night. An extended period of time is classed as anything more than 15 minutes at a time.

Should you feel that you require assistance for longer than this at any point throughout the night, your care package will be reviewed and it may be more suitable for you to be offered a Waking Night service

What if I wake my sleeping night Carer more than three times?

If you require attention more than three times per night our Carer will continue to support you, however the service provided will need to be reviewed in order to ensure safety levels are maintained. Should you require assistance more than 3 times a night on a regular basis, we will look to implement a Waking Night care package until you are feeling more settled. Our services can be reviewed and changed at short notice, ensuring you always receive the correct levels of care.

What will my Waking Night Carer do whilst I am asleep?

Your Carer will be able to support you with any care that you require through the night and complete tasks that you request to be completed whilst you are asleep.

Whilst you are sleeping your carer are able to complete tasks such as washing, cleaning and tidying. Our Carers will keep a daily record on any care they attend to in your home and this is available for you and any requested member of your family to see.

Can my Live-in Carer help me with my pets?

Whilst your Carer will do everything they can to support you, we can guarantee support with your pets as we provide the pet care services at Blessing Agencies. If you do require help with looking after your pets, we will do our utmost to match you with a Carer who feels comfortable doing so.

What if I require the support of my Live-in Carer during the night?

Your Carer can be called upon up to three times during the night. Should you feel you need more assistance during the night, your care service will be adapted to accommodate this. In such cases, it may be necessary for you to receive a 24 hour care service where you will have two different Carers, one providing support during the day and another caring for you through the night. Your care package will be regularly reviewed to ensure you continue to receive the level of support that you need.