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When you are old or need complex care or you have a love one who needs daily attention, we understand that living with a long-term condition and suffering from a lack of independence can be extremely challenging, we are only a phone call away.
You may fear that as your condition progresses, your only option will be to move in to a nursing or residential home.
MJU Care Limited is able to offer a wide range of professional and dedicated Healthcare Assistants and Support Workers with specific skills, tailored to your complex care requirements, to support you to remain living in your own sweet home.
We have a sustained record of success in providing high quality; MJU Care is fully registered with the Care Quality Commission (CQC), the official regulatory body for home care organisation. We are also members of the Recruitment & Employment Confederation REC and the United Kingdom Home Care Association (UKHCA) and we adhere to their strict codes of conduct, providing care for individual with a range of needs including:
- Complex care – Adults, Children and Young People
- Palliative care Head and Spinal Injury Rehabilitation
- Home Ventilation and Respiratory Support
- Renal Care
- 24 hours Live-in Care
- Learning Disabilities Support
We will develop a detailed personal care plan for you that will identify all of your requirements, enabling us to implement a highly effective care service. We regularly review this document with you to ensure that we continuously adapt our care service to meet your changing needs and preferences.
Our service is outcome based, supporting you to live as independently as possible and empowering you to have choice and control over your care. We adopt a partnership approach, working closely with you and your family and other healthcare professionals involved in your care to ensure that a consistent approach is employed.
Our high quality care service can be flexible and affordable alternative to nursing or 24 hours Live-in care admission. Once we have carried out an assessment of your care requirements, we will provide you with a no obligation estimated cost for your proposed care package.
Who is it for?
Our complex care service is most suited to individuals who:
- Have been discharged from hospital and have significant nursing and clinical care needs that need to be continually monitored.
- Are in hospital wards such as intensive care or high dependency units and are due to return home, faced with a long-term recovery process.
- Suffer from degenerative conditions and have on-going care needs.
- Have physical or learning disabilities and require long-term support in the home.
- Have complex care needs and are dependent on life sustaining technology.
If you are unsure whether this service is suited to you, please contact a member of our Care at Home Team who will be able to discuss your specific requirements with you and advise you of your most suitable service.
Supporting your needs
Our Healthcare Assistant and Support worker are able to support with a range of conditions and care requirements including respiratory management, gastrostomy and nasogastric feeding, administering medication, bowel management and epilepsy management. Where required, we can recruit healthcare professionals with specific skills needed to deliver your specialised care.
Your Homecare Support Worker will be able to undertake personal care services such as helping you to get up in the morning, washing, dressing, toileting, bed-making, helping you to go to bed at night etc. The Homecare Support Worker can also help you to take any medicines that have been prescribed for you by your doctor, subject to certain limitations which will be explained to you.
In addition, your Homecare Support Worker can support you with personal tasks such as preparing shopping lists and doing the shopping for or with you. They can also help you to manage your personal affairs. Your exact care or support needs are discussed with you so the outcomes of your care and support plan reflect your personal preferences.
To find out more about our Complex Care service, please contact our dedicated Homecare Team on 02075619340/ 07975911795 or you can request our free Service User Guide.
Complex Care FAQs
What tasks will my care worker carry out?
We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. As part of our ongoing and unique relationship with pharmacies, we are also able to assist or administer your medication.
- Older people who need some help with getting up in the morning, or going to bed.
- Couples who would like some assistance for their partner such as keeping on top of household chores.
- People who are physically disabled and who need assistance with the things that their disability prevents them from doing entirely by themselves.
- People who have fairly constant care needs but do not wish to go into residential care frequently choose our Live-in Care Service.
- Sometimes when someone has been discharged from hospital after illness or an operation, they will contact us for short term help until they are feeling fit enough to regain their old lifestyle.
- We provide respite care – a service for people who rely on a relative or friend for most of their care but would like to give that person a break from time to time.
- Many people prefer some time out from home and would like someone to take them out for a couple of hours or for a day’s shopping.
- Sometimes a weekly pampering session appeals to both young and old alike – with the chance to distress and increase well being.
Blessing Agencies is able to offer care to children and their families either on an on-going basis or simply for respite care from time to Care plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate.
Is there anything that my care worker is not able to do?
Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the Blessing Agencies Care worker. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your local Blessing Agencies Care team.
Will I have the same care worker each day?
This depends on how many care visits you have each week. We very rarely have just one care worker assigned to a particular customer. This allows for periods of time where your care worker may be away on holiday; however we do try to keep the number of your care workers to an absolute minimum.
Will someone visit my home before starting the services?
Yes, a comprehensive Care Assessment will be conducted to ensure that the package of care we produce is fully tailored to the needs of the client.
The assessment will take approximately 1 hour and will include an assessment of care needs and a general risk assessment for the location where the care service will be provided.
The findings of the assessment will form the basis of the care plan and will detail in-depth information which the care provider will follow when delivering your care. Blessing Agencies Ltd have a legal responsibility to ensure that a care plan is in every home in which their care services are being delivered and to also ensure that they are regularly reviewed.
As well as allowing us to officially record all of our clients’ care needs, the assessment also gives us a clearer understanding of any personal requirements, therefore enabling us to select healthcare professionals with skills that are best suited to our service user’s needs, personality and preferences.
What about my personal security?
Every member of the Blessing Agencies team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.
How can I be sure that my care worker will stay the full period of the care visit and carry out all the tasks?
We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care worker will write the details of activities undertaken during the visit in the care record (which is retained by the customer). In addition, the customer is asked to record their satisfaction by signing the care worker’s timesheet, which is returned to the Blessing Agencies office each week for checking.
How much does Blessing Agencies services cost and can I get any help with the fees?
We will put together a detailed plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.
How do I pay for my care?
We will send you a bill once a fortnight. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know.
What happens when the office is closed?
Our offices are normally open from 8.30am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 7am to 10pm. The number for your out of hour’s service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.
What safeguards do I have?
Blessing Agencies Home Care is registered with the local registration body in England in which we operate. We also full member with the Care Quality Commission (CQC), United Kingdom Homecare Association (UKHCA), Recruitment and Employment Confederation (REC). This enables us to supply our clients with the best and highest quality healthcare professionals.
We also carry Public Liability insurance (M 25).