How will my Sleeping Night Carer hear me when I wake?

Although our Carers are in your home on a sleeping basis, they are aware of listening out for you should you need support. Our past experience has shown that audio monitors from your room to theirs have worked very well in ensuring you are heard and responded to quickly.

If I am receiving a Sleeping Night service, how long can my Carer stay awake with me if I need them in the night?

If we are providing a Sleeping Night service, we have a duty to ensure that our Carers receive an adequate level of sleep to ensure they can perform their duties throughout the day. As a result it is not safe for our Carers to be awake for extended periods of time throughout the night. An extended period of time is classed as anything more than 15 minutes at a time.

Should you feel that you require assistance for longer than this at any point throughout the night, your care package will be reviewed and it may be more suitable for you to be offered a Waking Night service

What if I wake my sleeping night Carer more than three times?

If you require attention more than three times per night our Carer will continue to support you, however the service provided will need to be reviewed in order to ensure safety levels are maintained. Should you require assistance more than 3 times a night on a regular basis, we will look to implement a Waking Night care package until you are feeling more settled. Our services can be reviewed and changed at short notice, ensuring you always receive the correct levels of care.

What will my Waking Night Carer do whilst I am asleep?

Your Carer will be able to support you with any care that you require through the night and complete tasks that you request to be completed whilst you are asleep.

Whilst you are sleeping your carer are able to complete tasks such as washing, cleaning and tidying. Our Carers will keep a daily record on any care they attend to in your home and this is available for you and any requested member of your family to see.